Maintenance

JH Building & Maintenance Ltd are serving a good number of clients throughout the London and Kent areas looking after Property maintenance for housing and block maintenance for housing or offices.

  

Property Maintenance & Block
Maintenance Services

We offer two main types of maintenance, to suit your needs and requirements:

Reactive Maintenance

Customer Work Request

Our experienced Service Desk will process your e-mailed, telephoned or faxed orders containing client order number, property address, telephone number, property contact name, response time together with start and completion dates and nature of the work required.

Allocating Work

In order for our software package to navigate and track our operatives, all of our maintenance vehicles are fitted with ‘Tom Tom’. This allows our office to know exactly where each operative is so they can select the nearest one for the fastest possible response. This also allows us to cut down on our carbon emissions and reduce travelling costs which can be passed straight back to our clients through our competitive rates.

Jobs are allocated to the operative via their hand held devices. After the operative has accepted the job, ‘Tom Tom’ will navigate them to the site and continually updating our software with the estimated time of arrival.

Attending Site

Our maintenance operatives will contact each site prior to visiting in order to arrange access to carry out the works. Upon arrival we will report to the main reception and sign in. All of our operatives have Criminal Records Bureau (CRB) checks and enhanced police vetting checks & ware ID badges,

Carrying Out Work

Once the operative has assessed they can undertake the work safely, a relevant repair will be made to your property and upon completion a worksheet will be presented to you for verification and signature. The worksheet contains details such as site address, works carried out, arrival and departure times and materials used. Once signed, the information is digitally transferred from a ‘digital pen’ via the operative’s mobile telephone to our server on our internal system ready for invoicing.

Pro-Active Maintenance

After receiving an outline specification from a client, we work together to develop a planned maintenance programme using our internal knowledge and expertise.

We always look to see how we can maximise our resources, such as plant, material and labour, when carrying out planned maintenance. We also consider the health, safety & environmental impact, as well as how we can generate cost savings which can be passed back to the client through efficient working.

Once we have discussed all of our proposals with the client, our Projects Manager formulates a plan which is then sent to the client for approval. Once agreed all resources to the plan such as labour, sub-contractors, material and equipment. We contact each site the week before any planned work is to commence to see if there are any concerns prior to our arrival. Planned maintenance tasks are undertaken as outlined on the on the schedule and after each visit a report is produced indicating what work has been carried out and highlighting any concerns which have been flagged up. We can also carry out joint inspections with the client on site